Shipping policy

Shipping Policy

At DreamchaserHQ, we’re committed to delivering high-quality fitness equipment quickly and reliably—no matter where you’re located. Below is everything you need to know about how and when your order ships.

Order Processing Time

Orders are typically processed within 1–2 business days
Orders placed on weekends or holidays will be processed the next business day

Once your order has been processed, you’ll receive a confirmation email with tracking information.

Shipping Timeframes

We work with trusted fulfillment partners to ensure efficient delivery.

Estimated delivery times:

🚚 2–4 business days for most U.S. orders
⏱ Up to 7 business days maximum in rare cases
🌍 International orders: delivery times vary by destination and will be displayed at checkout when available

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or peak shipping periods.

Shipping Locations

We ship within the United States and internationally
We do ship to P.O. Boxes
Availability of shipping methods and delivery times may vary by country and region

Any applicable international duties, taxes, or customs fees are the responsibility of the customer and are determined by the destination country.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer free or discounted shipping promotions on select products or orders.

Tracking Your Order

Once your order ships, you’ll receive an email with:

A tracking number
A link to track your shipment

Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation email.

Multiple Items & Split Shipments

If your order includes multiple items:

Products may ship separately depending on availability or warehouse location
You will receive tracking information for each shipment

There is no additional cost to you for split shipments.

Delayed or Missing Shipments

If your order has not arrived within the estimated delivery window, please contact us at:

📧 info@dreamchaserhq.com

We’ll investigate the issue and work with the carrier or fulfillment partner to resolve it as quickly as possible.

Incorrect Shipping Information

Please ensure that your shipping address is entered correctly at checkout.

DreamchaserHQ is not responsible for:

Delays caused by incorrect or incomplete addresses provided at checkout
Orders marked as delivered by the carrier to the address provided

If you notice an error in your shipping details, contact us immediately at info@dreamchaserhq.com and we’ll do our best to assist before the order ships.

Damaged Packages

If your package arrives damaged:

Contact us within 48 hours of delivery
Email info@dreamchaserhq.com with your order number and clear photos of the damage

We’ll assess the issue and arrange a replacement or appropriate resolution.

If you have any questions about shipping, reach out to us anytime:

📧 info@dreamchaserhq.com

🌐 DreamchaserHQ.com